123ph Privacy Policy – Your Data, Handled with Care

When you register an account on 123ph, we collect personal information that is necessary to set up and manage your membership. This includes your full name, date of birth, email address, mobile number, and any other details required during the registration process. We also collect information related to your transactions on the platform, such as deposit and withdrawal records, payment method details, and account activity history. When you use our platform on a mobile device or browser, we may automatically collect technical data such as your IP address, device type, operating system, and session information — this helps us maintain platform security and improve your experience. If you contact our support team, we will retain records of that communication to help resolve your query and improve our service quality. We only collect information that is genuinely needed to operate your account, process your transactions, and comply with applicable regulations in the Philippines. We do not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance.

The personal data we collect is used primarily to operate your 123ph account and deliver the services you have signed up for. This includes processing your deposits and withdrawals, verifying your identity as required by our platform rules, and communicating with you about your account status, promotions, and any important platform updates. We use your data to detect and prevent fraudulent activity, protect the integrity of the platform, and ensure that all membersare playing in a fair and secure environment. Your information also helps us personalise your experience on the platform — for example, by showing you promotions that are relevant to your activity or preferences. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. We do not use your personal data for any purpose that is incompatible with the reasons it was originally collected, and we will always inform you if we intend to use it in a new way that requires your consent.

123ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners, but only to the extent necessary for them to perform their specific function. All third-party partners we work with are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any other purpose. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obligated to do so. If 123ph undergoes a business restructuring or ownership change, your data may be transferred as part of that process, but you will be notified in advance and your rights will be protected throughout. We will never share your data with any party in a way that compromises your privacy or puts your personal information at risk.

We take the security of your personal information seriously and have put in place a range of technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and the 123ph platform is encrypted using industry-standard protocols, ensuring that your information cannot be intercepted during transit. Access to personal data within our organisation is strictly limited to staff members who need it to perform their job functions, and all such access is logged and monitored. We conduct regular security reviews and updates to our systems to address emerging threats and maintain the highest practical level of data protection. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable regulations in the Philippines. You also play an important role in keeping your account secure — we strongly recommend using a strong, unique password and logging out after each session, especially on shared devices. If you ever suspect that your account has been compromised, please contact our support team immediately through the details on the FAQ page.

As a member of 123ph, you have clear rights over the personal information we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal data we hold, to ask us to correct any inaccurate information, and to request deletion of your data in circumstances where we no longer have a legitimate reason to retain it. You may also request that we restrict how we process your data while a correction or objection is being reviewed. If you wish to receive a copy of your personal data in a portable format, you can make that request through our support channels. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. To submit a data rights request or if you have any questions about how your information is handled, please refer to the contact details available on the FAQ page.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations. Transaction records and identity verification documents may be kept for a longer period where required by applicable financial regulations or anti-money laundering rules in the Philippines. Once the retention period for a particular category of data has expired, we will securely delete or anonymise it so that it can no longer be linked back to you. If you close your account, we will begin the process of removing your personal data from our active systems, though some information may be retained in secure archives for the legally required period. We do not retain data for longer than is necessary for the purposes for which it was collected. If you have questions about how long specific types of data are kept, you are welcome to contact our support team for clarification.

123ph may update this Privacy Policy from time to time to reflect changes in our platform operations, applicable laws, or industry best practices. When we make material changes, we will make reasonable efforts to notify registered members through the platform or via the contact details associated with their account. The most current version of this Privacy Policy will always be accessible on this page, and the date of the last review will be indicated at the bottom of the document. We encourage you to check this page periodically so that you are always aware of how your information is being handled. Continued use of the 123ph platform after any update has been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. Your trust matters to us, and we are committed to being transparent about how we handle your personal data at all times.